Your key is released automatically after the payment provider confirms the transaction. Most successful orders are delivered within a few moments.
Frequently asked questions
Everything you need to know about ordering, payment, and digital delivery.
Open Track Order and enter the order number and email address used at checkout.
Because digital keys cannot be returned after they are revealed, delivered keys are generally non-refundable. We review technical issues individually.
Keep your order number and check again after a few minutes. A key is never released until the payment is verified by our server.
Use the contact form and include your order number when your question relates to an existing purchase.